Customer service

(877) 894-8232

Hours of operation

8:00 a.m. — 5:30 p.m. Monday – Friday

Resources

• Click here to access the CADENCE user guide and additional resources
• eFactor Log In (former platform): http://reports.ucfunding.com/efactor/

2025 Holiday Closures

• New Year’s Day – Wednesday, January 1st
• Martin Luther King, Jr. Day -Monday, January 20th
• President’s Day – Monday, February 17th
• Good Friday – Friday, April 18th (noon closure)
• Memorial Day – Monday, May 26th
• Juneteenth – Thursday, June 19th
• Independence Day – Friday, July 4th
• Labor Day – Monday, September 1st
• Veterans Day – Tuesday, November 11th
• Thanksgiving – Thursday, November 27th and Friday, November 28th
• Christmas Eve – Wednesday, December 24th (noon closure)
• Christmas – Thursday, December 25th