Customer service

(877) 894-8232

Hours of operation

8:00 a.m. — 5:30 p.m. Monday – Friday

Resources

• Click here to access the CADENCE user guide and additional resources
• eFactor Log In (former platform): http://reports.ucfunding.com/efactor/

2026 Holiday Closures

• New Year’s Day – Thursday, January 1, 2026
• Martin Luther King, Jr. Day – Monday, January 19, 2026
• President’s Day – Monday, February 16, 2026
• Good Friday – Friday, April 3, 2026 (noon closure)
• Memorial Day – Monday, May 25, 2026
• Juneteenth – Friday, June 19, 2026
• Independence Day (observed) – Friday, July 3, 2026
• Labor Day – Monday, September 7, 2026
• Columbus Day / Indigenous Peoples’ Day – Monday, October 12, 2026
• Veterans Day – Wednesday, November 11, 2026
• Thanksgiving – Thursday, November 26, 2026 and Friday, November 27, 2026
• Christmas Eve – Thursday, December 24, 2026 (noon closure)
• Christmas Day – Friday, December 25, 2026